Chick-fil-A is about to introduce an modern restaurant design at its Atlanta and New York Metropolis places within the coming yr that features a four-lane drive-thru positioned beneath the kitchen, a transfer aimed toward enhancing effectivity in response to the chain’s already bustling drive-thru order lanes.
“By constructing the kitchen above the drive-thru lanes, meals are expedited to the Crew Member who delivers the order on to the shopper in an area protected by the higher degree, so hospitality received’t be sacrificed for pace of service,” a Chick-fil-A information launch on July 27 reads.
“No matter the way you select to order your meal, the restaurant design is made to raise and speed up the expertise however preserve the human interplay at its core.”
The four-lane drive-thru idea has the capability to accommodate as much as 75 autos, the corporate stated.
The elevated construction additionally presents the benefit of a kitchen with double the capability of typical shops.
Patrons can conveniently place orders upfront utilizing the cellular app or go for the normal strategy of ordering from an worker upon approaching the drive-thru lane.
“Digital orders make up greater than half of complete gross sales in some markets — and rising — so we all know our clients have an urge for food for comfort,” Khalilah Cooper, govt director, restaurant design, stated within the information launch.
With an estimated 200,000 drive-thrus dotting the nation, congestion from lengthy drive-thru strains trigger extra site visitors in extremely populated cities, like in New York and Atlanta.
Devoted cellular lanes for walk-up service solely might be rolled out to funnel foot site visitors on the New York location first.
The places will use a complicated meals supply system involving an elevated conveyor belt geared up with channels on its sides.
This setup will transport their famend hen sandwiches on to workers members positioned on the floor degree.
“We wish to leverage expertise to raise the human contact factors in our eating places,” Cooper stated. “These new digital codecs make the shopper and Crew Member expertise extra seamless, and due to this fact extra memorable, and provides again treasured time to attach with one another.”