Common Roku Problems and How to Fix Them


Proudly owning a Roku or Roku Streaming Stick 4K, is a improbable manner so as to add good TV capabilities to any TV, however, like all issues tech, Roku {hardware} isn’t fully bulletproof. Whether or not it’s a glitch with the distant, the Roku machine itself, or a sneaky hidden problem like an app compatibility problem, Roku issues might be irritating after they pop up. The excellent news is that 99% of the time, there’s a simple repair. Right here’s an inventory of the most typical Roku issues and methods to repair them.

Tips on how to restart, replace, and reset your Roku

Most Roku issues might be rapidly solved by a restart, a software program replace, or in worst-case situations, a manufacturing facility reset. Earlier than transferring on to some other troubleshooting steps, attempt these first.

Tips on how to restart your Roku

  • Press the Residence button in your Roku distant.
  • Scroll up or down and choose Settings.
  • Choose System.
  • Choose System Restart.
  • Use the distant’s directional pad to focus on the Restart button and press OK.
  • Your Roku machine will now restart.

Generally, your Roku streaming machine will merely freeze up, and the distant seems to be fully unresponsive. When this occurs, you may typically restart the machine while not having the on-screen menus. To do that, observe this button-press sequence in your Roku distant exactly:

  • Press the Residence button 5 instances.
  • Press the Up arrow one time.
  • Press the Rewind button two instances.
  • Press the Quick Ahead button two instances.
  • After a number of seconds of finishing this sequence, your Roku ought to restart.

Tips on how to replace Roku software program

If a restart doesn’t assist, your software program could also be the issue. Roku software program updates normally occur mechanically within the background, with none want so that you can take motion. However at times, this course of doesn’t work. If you happen to’re experiencing issues, it’s all the time a good suggestion to test the standing of your Roku software program earlier than transferring on.

  • Press the Residence button in your Roku distant.
  • Scroll up or down and choose Settings.
  • Choose System.
  • Choose System Replace.
    • This display will present you the present software program and construct model and the date and time it was added to your Roku.
  • Choose Examine Now to manually test for updates.
  • If an replace on your software program or your put in channels is obtainable, it will likely be downloaded and put in mechanically and your Roku will reboot. It’s essential that this course of is allowed to finish with out interruption.

Tips on how to manufacturing facility reset your Roku

A manufacturing facility reset is a thermonuclear possibility for fixing issues. Because the identify suggests, it returns your Roku to the identical state it was in if you pulled it out of the field. Because of this your entire settings together with downloaded channels and community preferences might be worn out. As such, we advise retaining this one in your again pocket for when every thing else fails.

  • Press the Residence button in your Roku distant.
  • Scroll up or down and choose Settings.
  • Choose System.
  • Choose Superior system settings.
  • Choose Manufacturing facility reset.
  • Choose Manufacturing facility reset every thing after which observe the on-screen directions.

The above steps assume your Roku continues to be responsive and provides you the choice of utilizing the on-screen menus. If it doesn’t, swap to plan B through the use of the bodily reset button in your machine.

On some Roku merchandise, just like the Roku Streaming Stick and Streaming Stick+, the reset button might be pushed along with your finger. On set-top gadgets just like the Roku Extremely, it’s normally a recessed button that requires a paperclip or different small, pointed object to press.

When you’ve discovered it, be certain your Roku machine is powered on, then press and maintain the reset button firmly for about 10 seconds. The indicator mild will blink quickly on most Roku gadgets when the manufacturing facility reset is full.

Repair Roku distant management issues

Roku gadgets include two totally different sorts of distant controls. One form is an infrared (IR) distant and the opposite is an enhanced “point-anywhere” distant. Earlier than you attempt to repair issues along with your Roku distant, it is best to determine which one you might have.

How to tell what kind of Roku remote you have

Take away the battery cowl from the again of the distant. Just under the place the batteries sit, you might discover a small button. If you happen to do, you’ve obtained an enhanced “point-anywhere” distant. If you happen to don’t, yours is an IR distant.

Alternatively, you may all the time attempt downloading the Roku Distant app from the iOS or Google Play retailer. The app permits your cellphone to perform as a Roku distant and may present an answer in case your distant is broken past restore.

For IR remotes

IR remotes want to have the ability to “see” the Roku machine they management. Virtually all issues with IR remotes stem from the distant not having a direct line-of-sight to your Roku machine. More often than not, IR alerts can bounce off partitions and ceilings to succeed in their goal, however even then, in case your Roku machine is caught behind one other object, these IR alerts received’t make it.

Incorrect placement for Roku devices with IR remotes

When seated wherever you usually watch TV, in the event you can see all the entrance aspect of your Roku machine, you have to be tremendous. If you happen to can’t, transfer the Roku till you may. By no means place a Roku machine that makes use of an IR distant behind your TV or inside a cupboard.

The distant’s batteries additionally could be a downside. If the distant works effectively typically, however not on a regular basis, attempt pulling the batteries out and changing them. That may repair an issue with a poor connection.

Weak IR alerts might be one other downside. Consider an IR distant as a flashlight that shines a light-weight which you can’t see. If the batteries are outdated, that mild might be too weak. If the batteries are actually depleted, the distant won’t reply to button presses in any respect. Attempt changing the batteries with new ones.

For enhanced ‘point-anywhere’ remotes

Roku Ultra 2019 remote.

These remotes are a bit extra subtle, so there are a number of methods to troubleshoot their operation. Step one is to attempt the identical battery methods as above — take away and change them, or just set up new ones.

If this doesn’t assist, the subsequent step is to restart each the Roku machine and the distant:

  • Take away the ability cable from the Roku machine.
  • Take away the batteries from the distant.
  • Plug the Roku machine again in, and anticipate it to complete booting up — it is best to see the house display.
  • Reinsert the batteries into the distant and wait about 30 seconds. The distant ought to now reply to button presses.

If the restart process doesn’t repair your downside, you might must pair the distant once more to your Roku:

  • Take away the ability cable from the Roku machine.
  • Take away the batteries from the distant.
  • Plug the Roku machine again in, and anticipate it to complete booting up — it is best to see the house display.
  • Reinsert the batteries into the distant, however don’t change the battery cowl but.
  • Press and maintain the pairing button contained in the battery compartment of the distant for 3 seconds or till you see the pairing mild on the distant start to flash. Relying in your distant, the pairing mild may be beside the pairing button, or on the highest floor of the distant, close to the underside finish. If the sunshine doesn’t flash, attempt once more. If the sunshine nonetheless doesn’t flash, attempt changing the batteries.
  • Watch for 30 seconds whereas the distant establishes a connection along with your Roku machine.
  • It’s best to then see the distant pairing dialog in your TV display.

In uncommon cases, wi-fi sign interference may cause issues with enhanced remotes. If you happen to personal a Roku Streaming Stick or Streaming Stick+ they usually’re plugged into an HDMI port on the rear panel of your TV, an HDMI extender cable might assist transfer the Stick away from the primary physique of the TV, thereby decreasing any interference the TV may very well be inflicting. If you happen to personal a Roku Streaming Stick, Roku will ship you certainly one of these cables totally free.

It’s additionally potential that there’s merely an excessive amount of congestion on the two.4GHz frequency utilized by the distant to speak with the Roku. One technique to remedy that downside is to change your Wi-Fi router to a distinct wi-fi channel. One other answer is to change your Roku to your router’s 5GHz community if it has one.

Repair Roku Wi-Fi issues

Wi Fi router on a table.

If you happen to’re experiencing degraded video or audio high quality, general slowness of your Roku when responding to instructions, otherwise you see “not related” within the prime proper nook of your private home display, you’re most likely coping with Wi-Fi points. Checking Wi-Fi sign power is the perfect place to start out. Examine the standing of your Web connection power by going to Settings > Community. Assuming you’re truly related to Wi-Fi, the sign power might be listed as Wonderful, Good, Honest, or Poor. If it’s Honest or Poor, it is best to attempt to enhance it.

Clearly, relocating your TV received’t be an possibility fairly often, however you may nonetheless profit from relocating the Roku itself. Attempt repositioning it and see if it helps. Roku Sticks are more durable to reposition as a result of they’re normally plugged proper into the TV, however an HDMI extender cable can provide the additional play that you must reposition them.

In case your Roku machine has an Ethernet port and also you’re capable of join it to an Ethernet cable, that is a simple technique to check if it’s your Wi-Fi that’s at fault.

A “not related” message on the house display signifies that you just’re both fully outdoors of your Wi-Fi community’s vary, otherwise you’ve entered the flawed Wi-Fi password on your router. In case your cellphone, pill, or laptop computer is related through Wi-Fi — in the identical common location as your Roku — that means an issue with the password. Examine your Roku’s community settings and take a look at once more.

If you happen to see Roku error code 009, it implies that your Roku is efficiently related to your router, however it may possibly’t attain the Web. In case your different Wi-Fi gadgets are working usually, restart your Roku. If the opposite gadgets can’t join both, attempt rebooting your modem and router, after which restart your gadgets. If this fails, it is best to contact your Web service supplier.

If transferring your Roku is out of the query, contemplate transferring your Wi-Fi router, or adjusting its exterior antennas if it has any. Even small modifications to your router can have a huge impact on how wi-fi alerts transfer round your home. If you happen to’ve observed Wi-Fi troubles with a number of gadgets in your house (apart from your Roku), it could be value it to improve to a brand new router altogether. If your private home is on the larger aspect, or there are a lot of partitions and flooring between your leisure gadgets and your router, a mesh system could also be your greatest wager. With a mesh community, your primary router will broadcast to a sequence of smaller “nodes” all through your private home. As a substitute of struggling to pair with the primary router, a tool like a Roku can have a a lot simpler time connecting to certainly one of your new community’s satellite tv for pc nodes.

Repair Roku audio issues

Roku smart soundbar credenza.

Audio issues on the Roku, like no audio, distorted audio, or audio dropouts, might be attributable to software program settings or issues along with your {hardware} and/or cables relying on the complexity of your setup.

Earlier than making an attempt any of the next options, we advise you first flip off your Roku and related gadgets, unplug the ability, wait 10 seconds after which plug it again in and energy your gear on once more. It sounds foolish, however you’d be amazed what number of issues — together with audio issues — this could repair.

No audio in any respect? Examine your connections and chosen inputs

(In case your Roku is a stick-style machine related on to your TV, you may skip this part.)

  • Examine to verify your HDMI, optical, or element cables are securely inserted into your Roku on the one finish, and your A/V receiver, HDMI switcher, or soundbar, on the opposite finish.
  • Make sure that your entire elements are powered on.
  • Examine that you just’ve chosen the proper enter in your A/V receiver, HDMI switcher, or soundbar.
  • Examine to see in case your audio element’s mute perform is on (whether it is, flip it off).
  • Modify the quantity stage in your audio element larger and decrease to see if this makes any distinction.

Nonetheless no audio? Examine your Roku’s audio settings

In case your Roku is related to an A/V receiver or soundbar utilizing an optical (TOSLink) cable, attempt the next:

  • Press the Residence button in your Roku distant.
  • Scroll up or down and choose Settings.
  • Choose Audio.
  • Set HDMI and S/PDIF to Dolby D (Dolby Digital).

In case your Roku is related to an A/V receiver, soundbar, or TV through HDMI, attempt the next:

  • Press the Residence button in your Roku distant.
  • Scroll up or down and choose Settings.
  • Choose Audio.
  • Set Audio mode to Stereo.
  • Set HDMI to PCM-Stereo.

Nonetheless no audio? Swap your cables

It’s pretty uncommon, however from time to time, your HDMI, optical, or element cables might be defective. If not one of the steps to date have helped, attempt switching out your cable(s) with one other set. This may be irritating in the event you don’t have an additional set helpful, however the excellent news is that every one three varieties are cheap and yow will discover them at your native retailer or on-line.

Selective audio

Generally, you’ll hear audio on some sorts of content material however not others. That is normally a compatibility downside with the audio format(s) you’re making an attempt to play and the audio format(s) your related gear can assist. If this occurs, attempt the identical process as above for HDMI gadgets and in the event you’re utilizing an optical (TOSLink) cable, set HDMI and S/PDIF to PCM-Stereo.

You’re anticipating encompass sound however you’re solely getting stereo

Usually your Roku can decide the capabilities of your TV, A/V receiver, or soundbar mechanically, however typically it wants assist. If you happen to’re watching encompass sound content material that’s offered in Dolby 5.1 or Dolby Atmos, however you may solely hear stereo sound:

  • Press Residence in your distant management.
  • Scroll up or right down to Settings.
  • Choose Audio.
  • Your HDMI (or HDMI and S/PDIF on Roku gamers with an optical connector) will doubtless be set to Auto Detect. Select the choice that matches the capabilities of your TV, A/V receiver, or soundbar.
  • Channels can have their very own discrete audio settings. For instance, Netflix could require you to pick out English (5.1) below Audio and Subtitles.

Garbled or distorted audio

We’ve seen stories, particularly associated to the Roku Extremely, however presumably on different fashions as effectively, of garbled or distorted audio. A repair that appears to work on this occasion, is to start playback of the specified video, then:

  • Press the Star or Asterisk
  • Scroll to Quantity Mode.
  • Choose OFF by scrolling proper.

Audio and video are out of sync

Some customers have reported that their audio and video lose sync whereas enjoying content material. Although considerably counterintuitive, a repair that appears to work includes tweaking the video refresh properties:

  • Press the Residence button in your Roku distant.
  • Scroll up or down and choose Settings.
  • Choose System after which choose Superior system settings.
  • Choose Superior show settings.
  • Choose Auto-adjust show refresh charge and select Disabled.

Needless to say whereas this has been identified to repair audio sync points, it may possibly additionally introduce some undesirable video issues like picture jerkiness. If this occurs, swap Auto-adjust again to Enabled.

Repair Roku video issues

Roku Express in a person's hands.

Issues involving video high quality like buffering, stuttering, or degraded element can normally be traced again to your community connection. Earlier than transferring on, see our part on Wi-Fi issues. In case your Wi-Fi connection is steady, it’s potential that your web plan doesn’t present ample bandwidth for the content material you’re making an attempt to stream.

Roku recommends a minimal obtain pace of Mbps for normal definition and as much as Mbps for HD content material. 4K HDR content material could require as much as 25 Mbps. You possibly can test your precise obtain pace right here.

In case your plan gives the mandatory pace for the content material you’re making an attempt to look at, test to see if anybody else in your house is utilizing excessive bandwidth purposes in your different gadgets. You might also wish to test your router’s administration settings to see if there are any unknown gadgets utilizing your connection.

Manually regulate your bit charge

If you happen to’ve tried every thing to unravel your buffering issues and are able to throw within the towel, right here’s yet another trick which may assist.

Usually your Roku will select the perfect bit charge to make use of mechanically — one which matches your community connection pace — however on uncommon events, setting this manually must occur. You do that by means of a hidden settings display:

  • In your Roku distant, press Residence 5 instances.
  • Press reverse scan 3 times.
  • Press ahead scan twice.
  • From the Bit Charge Override display that’s displayed, choose Guide choice.
  • Choose a decrease bit charge and see if that solves the issue. If not, repeat this sequence and select a decrease bit charge.

Repair Roku HDMI issues

HDMI ARC port on back of a TV.

One other widespread Roku downside pertains to the usage of HDMI cables. When two or extra gadgets join through HDMI, they need to set up a “handshake.” Usually talking, as soon as established, that handshake continues to control the connection with out problem. Nonetheless, at times the handshake doesn’t occur when the gadgets join, or the handshake will get interrupted.

When this occurs, it may possibly trigger a wide range of issues from black screens to flashing video, to HDCP error messages. As with many issues, a dependable repair is to energy every thing down, take away and reinsert the HDMI cable ends into every machine, after which restart.

HDCP errors

Roku HDCP Error message.

HDCP errors that aren’t resolved this manner could also be a symptom of a distinct downside. HDCP stands for Excessive-bandwidth Digital Content material Safety, and it’s a manner of stopping individuals from copying motion pictures and exhibits that they stream on gadgets like a Roku. However except every machine in your HDMI chain helps the identical stage of HDCP, the video sign can’t get by means of and also you’ll see an HDCP error.

For example, in the event you’re utilizing a Roku Streaming Stick+ or a Roku Extremely to stream 4K content material from Netflix, your entire gadgets should assist HDCP 2.2. However in case you have any older A/V receiver or soundbar between your Roku participant and your 4K TV, it might not be HDCP 2.2 appropriate.

To check to see if that is the issue, attempt connecting your Roku on to your TV. If the issue goes away, that’s a great signal your center machine isn’t HDCP 2.2-compliant. Your alternative at this level is to stay to non-4K content material (solely 4K requires HDCP 2.2), discover a technique to bypass your A/V receiver or soundbar for video (maybe through the use of the HDMI ARC connection in your TV), or improve that center machine.

Changing cables

Although a uncommon Roku problem, often the HDMI cables themselves are the issue. If you happen to’re seeing flashing video, or no video in any respect — or maybe video with “sparkles” — these can all point out doubtlessly defective cables. Earlier than shopping for new cables, attempt swapping your Roku’s HDMI cable with some other HDMI cable you might have, as a check. It’s not possible that two of your cables have issues, so if one works, you realize it is best to change the one which doesn’t.

There may be one state of affairs the place you might want to switch a wonderfully good HDMI cable. 4K HDR alerts use loads of bandwidth — rather more than HD. Older HDMI cables may lack the mandatory bandwidth to hold all of that information reliably between gadgets, particularly over longer distances like 10 toes or extra.

If you happen to suspect this is applicable to your state of affairs, you most likely want to purchase a brand new Premium Excessive-Pace HDMI cable. However don’t fear — they’re comparatively cheap and you should buy them virtually wherever. Take a look at our full HDMI cable shopping for information.

Repair Roku {hardware} issues

Roku overheating message.

Roku gadgets are normally extremely reliable, however listed below are two conditions the place the {hardware} itself can expertise issues.


In case your Roku machine sits on prime of different tools or is positioned in a poorly ventilated house, it may possibly overheat. If this occurs, you’ll see an on-screen warning message seem within the prime proper nook of your display. Some Roku gadgets just like the Extremely and Roku Specific even have a entrance LED that may flip strong pink after they overheat.

In case your machine overheats, instantly flip it off, unplug the ability and disconnect all cables. Wait no less than 10 minutes earlier than reconnecting it and powering it again up. If you happen to see the strong pink mild or warning message once more, repeat this course of. If it nonetheless occurs, it is best to contact Roku Help, as it could point out a extra major problem along with your machine.

Inadequate energy

Roku Express 2019 with remote.

In case your Roku machine is powered by USB — e.g., Streaming Sticks and Roku Specific — there’s a chance it’s not getting sufficient energy. This normally occurs when individuals plug their USB energy cable into an obtainable USB port on their TV or their A/V receiver. Sadly, not all USB ports ship the identical quantity of energy, and a few aren’t supposed to produce energy in any respect.

One of the best ways to unravel the “inadequate energy” on-screen warning (or flashing pink LED on the entrance of Roku Specific or Specific+) is to plug the USB cable into the USB energy adapter that shipped along with your machine. This adapter is designed to ship the right amount of energy your Roku wants. If, after switching to the included adapter, you continue to get the inadequate energy warning, it is best to attempt plugging the adapter into a distinct energy outlet. If you happen to’re utilizing an influence strip or an extension twine, attempt plugging the adapter straight right into a wall socket.

Repair Roku app issues

Roku App No Device Found screen.

The Roku app for iOS and Android is a must have add-on on your cellphone. It may well act as a alternative distant management, plus you may add/take away channels, use the non-public listening perform, and solid movies and photographs out of your cellphone to your TV.

However none of these issues will work if the app can’t discover your Roku machine.

Your Wi-Fi community is probably going on the coronary heart of the issue, so earlier than transferring on, seek the advice of the Wi-Fi issues part. If that doesn’t assist, right here are some things you may attempt.

Make sure that your cellphone and Roku are on the identical community

Some Wi-Fi routers allow you to create a visitor community that’s bodily separated out of your regular Wi-Fi community. It’s potential that your cellphone or your Roku are utilizing these two totally different networks. In that case, they received’t see one another. Make sure that each gadgets are utilizing the very same Wi-Fi community.

Most Wi-Fi routers create two separate networks for every Wi-Fi frequency band (2.4GHz and 5GHz). Although technically it shouldn’t matter in case your cellphone and Roku are utilizing totally different frequencies (each bands share the identical subnet in your router so gadgets can discuss to at least one one other), to be completely certain, place each your cellphone and your Roku on the identical Wi-Fi frequency band.

Examine your Roku’s community entry

It’s potential that community entry to your Roku has been disabled. Right here’s methods to test and proper:

  • Press the Residence button in your Roku distant.
  • Choose Settings then System adopted by Superior system settings.
  • Choose Exterior Management after which Community Entry.
  • Make sure that Default or Permissive is chosen.
  • “Default” ought to work, but when not, attempt “Permissive.”

Nonetheless can’t discover your machine? Attempt connecting manually

  • Contained in the Roku app, on the backside of the machine discovery display (or throughout the three-dots menu), faucet Join Manually and enter the IP handle of your Roku machine. You could find the IP handle by visiting Settings > Community > About in your Roku machine.
  • Restart your Roku machine and guarantee it’s related to the proper wi-fi community.
  • Restart the Roku cellular app.
    • On iOS gadgets with a house button, double click on the Residence button after which swipe the Roku app to shut it. As soon as it’s closed, faucet on the Roku app icon to launch.
    • On iOS gadgets with no dwelling button, swipe up from the underside of the display and slide your thumb or finger to the proper in a single steady movement. Swipe by means of the checklist of open apps till you discover the Roku app after which swipe up on the app to shut it. As soon as it’s closed, faucet on the Roku app icon to relaunch.
    • On Android gadgets, press the Recents button after which swipe the Roku app to shut it. As soon as it’s closed, faucet on the Roku app icon to relaunch

Options to Roku

If you happen to’re nonetheless experiencing points along with your Roku and wish to give different gear a spin, right here’s a brief checklist of some aggressive streaming gadgets, together with famous perks.

  • Apple TV 4K — With 4K streaming, Airplay mirroring, iCloud syncing between your iOS gadgets, and loads of apps, the Apple TV is a strong wager for media streaming (particularly for Apple followers).
  • Amazon Fireplace TV —  Are you a fan of all issues Alexa? The Amazon Fireplace TV gives Alexa-powered voice controls, together with loads of apps and abilities to make your good TV expertise smarter than ever earlier than.
  • Chromecast with Google TV — There’s lots to like about Google’s newest Chromecast. Take pleasure in app-casting from a cellphone or pill, together with a personalized dwelling display with motion pictures, exhibits, and different content material advisable only for you. At $49, the Chromecast is a tough deal to beat.

For extra on good streaming gadgets, try our full information to chopping the twine.

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