Maruti Suzuki rolls out package deal to cowl unexpected engine failures


‘Frequency of complaints involving hydrostatic lock and gas adulteration has gone up’

‘Frequency of complaints involving hydrostatic lock and gas adulteration has gone up’

Nation’s largest automobile marker Maruti Suzuki on Wednesday introduced a Buyer Comfort Package deal (CCP) to cowl autos for unexpected failures in engine as a consequence of hydrostatic lock and gas adulteration.

“Over the previous few years, there have been so many incidents of heavy rains, resulting in flooding of roads. Earlier this occurred solely in 2-Three cities, now as per our estimates, this phenomenon was there in 42 cities. Additionally, persons are travelling extra now whereby there are possibilities of getting adulterated gas that may injury the engine,” stated Partho Banerjee, Senior Govt Director, Service, Maruti Suzuki India Ltd.

In case of hydrostatic lock, the shopper might have shell out anyplace as much as ₹50,000 relying on the quantity of injury, whereas within the case of gas adulteration the quantity can go as much as ₹35,000, he stated, including that the combo package deal for these two complaints would price prospects ₹700-1,300 for a yr relying on the automobile mannequin.

Mr. Banerjee added that the corporate’s servicing enterprise was at present greater than pre-COVID ranges. On a median, about 60,000 autos are being serviced on daily basis, and the frequency of complaints associated to those two points had gone up, he added.

To a question, he stated that within the final 5 years the corporate had, on a median, added 180 service contact factors yearly, and this yr the goal was to surpass 200 new service contact factors. The corporate at present has greater than 4,200 service contact factors throughout greater than 2,100 cities.

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