Portal to function one-window operation for purchasers to register their complaints towards banks, MFBs and DFIs
In a transfer geared toward facilitating the purchasers by way of an expedited redressal of complaints, the State Financial institution of Pakistan (SBP) Friday launched its “Sunwai” customer support portal and cell software to make sure “immediate and truthful decision of complaints”.
The portal serves as a one-window operation for banking clients to register their complaints towards banks, microfinance banks (MFBs), and growth monetary establishments (DFIs) working in Pakistan, permitting the purchasers to lodge their complaints associated to any banking services or products, together with Roshan Digital Accounts (RDA).
The transfer is geared toward strengthening the banking sector’s effectivity and equity in complaints dealing with and to handle the problems confronted by banking clients in complaints lodgment, the SBP’s press launch stated.
Registered customers can lodge complaints at their comfort in both English or Urdu languages. Every grievance is assigned a singular monitoring quantity which is communicated to customers by way of SMS and electronic mail.
Additionally, banks have been suggested to make sure immediate and truthful decision of complaints properly inside turnaround instances (TATs) as prescribed by SBP, which expects the grievance service portal and app to contribute considerably in direction of strengthening shopper belief within the banking business.