Two weeks in the past, a Google Pixel three person made a Reddit publish detailing a probably vital bug that prevented him from making a 911 name. Now, Google confirmed that they have been capable of reproduce the problem on “a small variety of gadgets,” implying that the issue is extra widespread than initially thought.
Google’s investigation revealed that the problem solely manifests if customers set up Microsoft Groups on gadgets working Android 10 and above. Additionally, the problem seemingly happens when customers have put in Microsoft Groups however have chosen to not log in. The corporate blamed the problem on an “unintended interplay between the Microsoft Groups app and the underlying Android working system” whereas including that they’re working with Microsoft to situation a repair.
The Reddit person first seen the problem when he tried to dial 911 after his grandmother seemed to be having a stroke. As a substitute of connecting the decision, the emergency name menu froze and stopped reacting to his contact inputs. The cellphone additionally despatched him a notification stating that it had shared his location with emergency providers.
Since he was unable to finish the decision, he wasn’t capable of converse to an emergency operator — and couldn’t inform him his actual handle. He would later discover out that the cellphone didn’t really share his location with emergency providers and that there was no file of a 911 name on his name log or his provider name log (Verizon). In the course of the failed 911 name, he famous that the cellphone was capable of entry different apps with the emergency name menu working within the background. The cellphone additionally had no points making customary non-emergency calls.
As a result of will probably be a number of days earlier than Google and Microsoft launch a patch to repair this situation, Google suggests customers ensure that they’re logged in to Microsoft Groups on their telephones working Android 10 and above. When you have already downloaded Microsoft Groups however haven’t logged in but, it’s advisable to uninstall and reinstall a brand new model of the app from the Google Play Retailer after which log in. Google additionally indicated {that a} repair for this situation may arrive through an Android platform replace scheduled for January 4.
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