Western Digital says it would launch a firmware replace to handle a reliability subject with its SanDisk Excessive and Excessive Professional SSDs. Over the previous few months, , the and have been suffering from individuals complaining of their lately bought 4TB and 2TB Excessive V2 and Excessive Professional V2 moveable drives out of the blue erasing the info they’d on them and, in some circumstances, changing into unreadable. The difficulty is seemingly restricted to drives manufactured for the reason that finish of 2022 and seems to have an effect on 4TB fashions primarily.
On Friday, Western Digital shared its first public assertion on the problem because it was found months in the past, telling it had a software program replace prepared for 4TB Excessive and Excessive Professional variants. “Western Digital is conscious of stories indicating some prospects have skilled a problem with 4TB SanDisk Excessive and/or Excessive Professional moveable SSDs (SDSSDE61-4T00 and SDSSDE81-4T00 respectively),” the corporate mentioned. “We’ve got resolved the problem and can publish a firmware replace to our web site quickly. Prospects with questions or who’re experiencing points ought to contact our Buyer Help workforce for help.”
Western Digital didn’t say when the replace would arrive, nor if it was additionally engaged on a repair for 2TB fashions. Based on ArsTechnica, the corporate didn’t reply questions if it will supply refunds to prospects who misplaced their information after one in every of their Excessive or Excessive Professional SSDs failed. Western Digital didn’t instantly reply to Engadget’s request for remark and extra info. In the event you personal a SanDisk Excessive or Excessive Professional SSD you acquire earlier than the top of 2022, chances are high your drive is ok, and also you don’t want to fret about it abruptly failing. Nonetheless, Western Digital’s gradual response is disappointing, particularly since SanDisk drives are usually recognized for his or her reliability.